30-Day Returns
You may return your item within 30 days of delivery.
Return Conditions
To qualify for a return, items must be:
- Unused and in original condition
- With all manufacturer seals intact (if applicable)
- Returned in original packaging
How to Start a Return
Contact our support team with your order details and reason for return. Once approved, you’ll receive return instructions.
Refund Processing
Refunds are issued to your original payment method within up to 7 business days after the item is received and inspected.
Customer-Initiated Returns
If returning due to change of mind or incorrect order, return shipping costs may apply. Original shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Eligible items may qualify for a replacement or full refund.
Order Cancellations
Orders can be canceled before shipment. Once shipped, the standard return policy applies.
Online Store: vidtone.com
Company Name: UK ECOMMERCE STORE LIMITED
Address: The House, 56 Peartree Close, South Ockendon, United Kingdom, RM15 6PR
Customer Support Hours: 10 AM to 7 PM EST, Monday to Sunday
Phone: +1 251 350 6176
Email: support@vidtone.com