Free Standard Shipping
We offer complimentary standard shipping on all eligible U.S. orders. No minimum purchase required.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed before 12 PM (EST) are usually handled the same or next business day.
Estimated Delivery
Once shipped, delivery typically takes 3–5 business days, depending on your location.
Deliveries are made Monday through Saturday.
Tracking Included
You’ll receive a shipping confirmation email with a tracking number. Tracking usually becomes active within 24 hours.
Order Changes
Once your order has been shipped, it cannot be modified or canceled.
Missing or Damaged Orders
If your order is marked as delivered but hasn’t arrived, please contact the carrier first.
If your item arrives damaged, take photos and contact our support team for assistance. Please keep the item until we provide further instructions.
Online Store: vidtone.com
Company Name: UK ECOMMERCE STORE LIMITED
Address: The House, 56 Peartree Close, South Ockendon, United Kingdom, RM15 6PR
Customer Support Hours: 10 AM to 7 PM EST, Monday to Sunday
Phone: +1 251 350 6176
Email: support@vidtone.com
30-Day Returns
You may return your item within 30 days of delivery.
Return Conditions
To qualify for a return, items must be:
How to Start a Return
Contact our support team with your order details and reason for return. Once approved, you’ll receive return instructions.
Refund Processing
Refunds are issued to your original payment method within up to 7 business days after the item is received and inspected.
Customer-Initiated Returns
If returning due to change of mind or incorrect order, return shipping costs may apply. Original shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Eligible items may qualify for a replacement or full refund.
Order Cancellations
Orders can be canceled before shipment. Once shipped, the standard return policy applies.
Online Store: vidtone.com
Company Name: UK ECOMMERCE STORE LIMITED
Address: The House, 56 Peartree Close, South Ockendon, United Kingdom, RM15 6PR
Customer Support Hours: 10 AM to 7 PM EST, Monday to Sunday
Phone: +1 251 350 6176
Email: support@vidtone.com
The FlowSip 20oz Glass Bottle by VIDTONE is designed for those who prefer clean taste, simple design, and everyday elegance. Made from high-quality borosilicate glass, it preserves the natural taste of water while offering a refined, modern look.
A protective silicone sleeve provides grip and impact resistance, while the leak-proof screw cap ensures worry-free use at home, work, or on the go. With subtle VIDTONE branding and timeless proportions, FlowSip fits effortlessly into a calm, intentional lifestyle.
Bottle: Borosilicate glass
Sleeve: BPA-free silicone
Lid: Stainless steel & BPA-free plastic seal
Clear Glass + Smoke Gray Sleeve
20 oz / 600 ml
Height: approx. 9 in / 23 cm
Diameter: approx. 2.7 in / 6.8 cm
Bottle weight (empty): approx. 420 g / 14.8 oz
Packaging dimensions: approx. 10 × 4 × 4 in
(25 × 10 × 10 cm)
Total weight with packaging: approx. 520 g / 18.3 oz
Home & kitchen
Office & desk
Yoga & mindfulness
Everyday hydration
Eco-conscious living